Privacy Policy — gen4 Gaming Platform

gen4 operates the online gaming and sports betting platform at gen4.my, serving players in the Philippines. This Privacy Policy explains how gen4 collects, uses, stores, and protects personal information when you use the platform.

We understand that privacy matters to you. When you register an account, make a deposit in Philippine Peso, place a bet, or contact our support team, you share information with us. This policy is here to be transparent about what we do with that information and why.

This policy applies to all personal data collected through gen4.my, including data collected during account registration, identity verification (KYC), transactions, and your use of any gaming or betting feature on the platform. It does not apply to third-party websites or services that may be linked from within the platform.

gen4 collects personal information in the following ways:

Information you provide directly:

• Full name, date of birth, and contact details provided during account registration.
• Government-issued ID documents and selfie verification images submitted during KYC.
• Philippine bank account details or local e-wallet details provided for withdrawal processing.
• Communications you send to gen4 support, including enquiries and dispute requests.

Information collected automatically when you use the platform:

• Device information including device type, operating system, and browser type.
• IP address and approximate location data.
• Session activity data including pages visited, bet history, game activity, and transaction records.
• Login timestamps and OTP verification records.

gen4 uses the personal information it collects for the following purposes:

gen4 does not use your personal data for automated decision-making that produces legal effects without human review. Where a decision affecting your account is made — such as a withdrawal review or account restriction — a member of the gen4 team is involved in the process.

gen4 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data may be shared only in the following limited circumstances:

• Payment processors: Philippine banking partners and supported local e-wallet providers receive the minimum information necessary to process your PHP deposits and withdrawals. These partners operate under their own privacy and security obligations.
• Identity verification providers: Third-party KYC service providers may process your identity documents to confirm your identity and age eligibility. These providers are bound by confidentiality obligations.
• Legal and regulatory requirements: gen4 may disclose personal data to law enforcement or regulatory authorities when required by applicable Philippine law, a valid legal order, or to protect the rights and safety of the platform and its users.
• Fraud prevention: In cases of suspected fraud, money laundering, or other criminal activity, relevant information may be shared with appropriate authorities or fraud prevention services.
• Business transfers: In the event of a merger, acquisition, or restructuring of the gen4 business, your personal data may be transferred to the relevant successor entity, subject to the same privacy commitments described in this policy.

Any third party that receives personal data from gen4 is required to handle that data in a manner consistent with this Privacy Policy and applicable data protection obligations.

gen4 retains your personal information for as long as your account is active and for a reasonable period after account closure to meet legal, regulatory, and business requirements. The general retention principles are as follows:

• Account registration data and KYC documents are retained for the duration of your account and for a period after closure as required by applicable Philippine law.
• Transaction records, including PHP deposits, bet history, and withdrawal records, are retained to satisfy financial record-keeping obligations.
• Support communications are retained for a period sufficient to resolve ongoing disputes and improve service quality.
• Data collected for fraud prevention and security purposes may be retained for longer periods where there is a legitimate interest in doing so.

When personal data is no longer needed and there is no legal basis for retaining it, gen4 will delete or anonymise it in a secure manner.

gen4 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it. These include:

• SSL/TLS encryption on all data transmissions between your device and the gen4 platform.
• OTP-based verification for login and sensitive account actions.
• Access controls that limit internal access to personal data to authorised personnel with a legitimate need.
• Regular monitoring of platform activity to detect and respond to unusual or suspicious patterns.
• Secure storage practices for KYC documents and financial information.

While gen4 applies these measures consistently, no platform can guarantee absolute security. You play an important role in keeping your account safe. Never share your password, OTP codes, or KYC documents with anyone — including individuals claiming to be gen4 staff. If you suspect your account has been compromised, contact gen4 support immediately.

gen4 uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how the platform is being used. The main categories of cookies used are:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and remember your preferences during your visit.
• Performance cookies: Used to collect anonymised data about how pages are used — for example, which sections of the platform are visited most frequently. This helps gen4 improve the experience for all players.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access attempts.

Most web browsers allow you to manage or disable cookies through browser settings. Disabling essential cookies may affect your ability to use parts of the gen4 platform, including staying logged in to your account. gen4 does not use cookies to serve third-party advertising on the platform.

As a gen4 account holder, you have the following rights in relation to your personal information:

• Right to access: You may request a copy of the personal data gen4 holds about you.
• Right to correction: If any personal data held by gen4 is inaccurate or outdated, you may request that it be corrected. You can also update basic account details directly through your account settings.
• Right to deletion: You may request deletion of your personal data where gen4 no longer has a legal or legitimate basis to retain it. Note that certain data — particularly transaction records and KYC documents — may need to be retained for legal compliance purposes even after an account is closed.
• Right to withdraw consent: Where gen4 processes your data based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
• Right to lodge a complaint: If you believe gen4 has handled your personal data in a manner that does not comply with this Privacy Policy, you may contact the gen4 support team to raise your concern.

To exercise any of these rights, contact gen4 support using the details in the Contact section. Requests will be acknowledged and handled within a reasonable timeframe. gen4 may need to verify your identity before processing a data request.

The gen4 platform is strictly for players aged 21 years and above. gen4 does not knowingly collect personal information from individuals under 21 years of age. Age verification is a required part of the account registration and KYC process.

If gen4 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account will be closed. If you believe a minor may have accessed the platform using your account details, contact gen4 support immediately and change your account credentials.

gen4 may update this Privacy Policy from time to time to reflect changes in the platform, applicable Philippine law, or industry best practices. When the policy is updated, the revised version will be published on this page with an updated date at the top.

If a significant change is made to how gen4 collects or uses personal data, registered account holders may be notified through in-platform messaging or other communication channels. It is your responsibility to review this policy periodically.

Continued use of the gen4 platform after a policy update is published constitutes your acceptance of the revised terms. If you do not agree with an updated version of this Privacy Policy, you should stop using the platform and may request account closure in line with the gen4 Terms and Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, you can reach the gen4 team through the contact details below. The team is available to assist registered players with privacy and data-related enquiries.

You can also visit the FAQ section for answers to common questions about your account, transactions, and platform features.